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We understand that the current preference for buyers is to research ‘online’ for information about products and services prior to interacting with a person.  Our aim on this site is to answer any questions that you may have regarding Salesforce CRM in a ‘non jargon’ way.  Please feel free to browse the content, search for what you’re looking for and if you don’t find what you are looking for, submit a question and we will do our best to answer it and send that answer directly to your email address.  When you are ready to speak to someone directly please feel free to leave your contact details or schedule a meeting with one of our experts.

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Do small businesses need a CRM system?

Ant Sleet
May 13, 2022

Is your business a true business or is it just giving you a job?

Ant Sleet
March 14, 2022

Productivity in the workplace after Covid

Ant Sleet
March 15, 2022

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Just how ‘Effective’ is your ‘Effective Selling Time (EST)’?

Ant Sleet
March 15, 2022
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The 3 biggest challenges faced by SMEs in the UK

Ant Sleet
March 15, 2022
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Do small businesses need a CRM system?

We believe that all businesses should have a CRM system, no matter how large or small. That doesn’t mean to say it should always be Salesforce, however all businesses should have a central system for
Read More

Is your business a true business or is it just giving you a job?

So, one day we decided it was time to set up a business for ourselves for one of the many reasons I hear. We scratch our head to decide what the business should be and invariably we come up with the i
Read More

Productivity in the workplace after Covid

This is a hot topic with so many varied opinions ranging from ‘employees have to work from the office as they can’t be productive at home’ to the total opposite. I believe there’s no one size fits al
Read More

Just how ‘Effective’ is your ‘Effective Selling Time (EST)’?

Sales people with good selling skills are really hard to come by. When we do get one, we want them to be on the phone selling for as much time as possible. So why is it so common in sales department
Read More

Why should every business have a CRM dashboard?

Let’s look at the first component, Value of Won Opportunities (YTD). We can see from the gauge that our target of sales for the year is £4million. If we are under £3million, we would be in the ‘red’ z
Read More

Would you like an unlimited marketing budget?

How much do you spend on marketing each year? What do you allow in your budget and how do you decide where to invest that cash?‍Some Business Owners seem to feel that spending money on marketing is li
Read More

What does your business and a large corporate have in common?

Picture a Corporate Business structure. There’s a Business Owner, Managing Director, Functional Directors, Functional Managers, and Functional ‘Doers. In fact, the structure may look similar to this……
Read More

Removing waste in your business via a CRM system?

Do you want to reduce waste in your business? So what's stopped you so far? Generally this is because we don't know what to do or how to do it. Now contrary to popular belief, Lean Management doesn
Read More

Do you have the right team on board?

A business is only as good as the Team Members that work within it. So often, we hear the Business Owner saying….. ‘Everything would be fine if the team that work for me did as they were supposed to.’
Read More

If only my Team would all pull together!

I’ve lost count of the number of times that I’ve heard this comment from Business Owners. Why is it that other Businesses seem to have all the luck and have a Team that help them get where they want
Read More

The 3 biggest challenges faced by SMEs in the UK

There are a myriad of challenges faced by SMEs in the UK. To set up, grow and manage a successful SME is no easy task, especially with the rapidly evolving business environment. Disruption is fast....
Read More

Should I set up my salesforce myself?

Often when talking to business owners I find that their view of systems is tainted by the horror stories that they've heard from other businesses that have tried to implement a CRM system themselves a
Read More

Why Would I Need A Salesforce Consultant?

It is no accident that Salesforce has become the number 1 CRM platform in the world. It has been set up to allow ease of use for business operations for both large and small companies alike. It is so
Read More

What is a Salesforce implementation partner & do I need one?

So, You’ve ordered your new car as you're fed up with peddling your bike as it’s hard work and way too slow. You’re excited for the delivery day because you have immediate plans to go on that long jou
Read More

Why do I need a CRM system?

ACRM system allows you to manage your customer relationships. After all, CRM does stand for Customer Relationship Management.By helping you to keep your customer contact details up to date, track ever
Read More

How to Improve Your Business With Salesforce CRM

With 96% of companies failing within 10 years business performance is a critical element to long term success. If your company isn’t achieving (or exceeding!) your goals or meeting your clients’ ex...
Read More

Why Salesforce?

alesforce is a cloud based CRM (Customer Relationship Management) system where you store all the data about your customers and your business.This starts from recording key information such as, who the
Read More

Which CRM system is best for my business?

There are so many different systems that can offer such a wide range of functionality that it can all become a bit confusing to know which to choose and to be honest it's a case of 'courses for horses
Read More

3 Ways Salesforce Helps Small Businesses

Salesforce is a cloud-based customer relationship management (CRM) platform which transforms the way businesses interact with customers. The world-class platform is just as accessible and suitable....
Read More

Why Salesforce is the Best CRM System in the Game

Businesses are waking up to the fact that they need a decent CRM system to thrive. But even with the influx of new software, there is still no doubt that Salesforce is the best CRM system on the m....
Read More

Can you teach me how to ………….. in my Salesforce CRM?

This is a question that we get asked all the time here at OYF Ltd and of course the answer of course is always ‘yes we can’. However, is this the best for you? Allow me to elaborate.‍Many businesses
Read More

The benefits of using Salesforce for your business

As the world’s number one CRM platform, there are clearly huge benefits of using Salesforce for your business. Whatever your requirement, Salesforce can deliver. In fact, no matter what your indust...
Read More

What are the hardware requirements for Salesforce?

As Salesforce is a cloud-based CRM system, (which means you don’t need any fancy hardware or servers etc) it has no minimum system requirement, it just requires an internet connection. Most businesses
Read More

The Essential Elements for World-Class Customer Service

The key to business success is simple: customer service. But not just any customer service. The type of customer service that has someone raving about your company and recommending it to their frie...
Read More

Would you like an unlimited marketing budget?

How much do you spend on marketing each year? What do you allow in your budget and how do you decide where to invest that cash?‍Some Business Owners seem to feel that spending money on marketing is li
Read More

What does your business and a large corporate have in common?

Picture a Corporate Business structure. There’s a Business Owner, Managing Director, Functional Directors, Functional Managers, and Functional ‘Doers. In fact, the structure may look similar to this……
Read More

Removing waste in your business via a CRM system?

Do you want to reduce waste in your business? So what's stopped you so far? Generally this is because we don't know what to do or how to do it. Now contrary to popular belief, Lean Management doesn
Read More

Do you have the right team on board?

A business is only as good as the Team Members that work within it. So often, we hear the Business Owner saying….. ‘Everything would be fine if the team that work for me did as they were supposed to.’
Read More

If only my Team would all pull together!

I’ve lost count of the number of times that I’ve heard this comment from Business Owners. Why is it that other Businesses seem to have all the luck and have a Team that help them get where they want
Read More

Should I set up my salesforce myself?

Often when talking to business owners I find that their view of systems is tainted by the horror stories that they've heard from other businesses that have tried to implement a CRM system themselves a
Read More

Why Would I Need A Salesforce Consultant?

It is no accident that Salesforce has become the number 1 CRM platform in the world. It has been set up to allow ease of use for business operations for both large and small companies alike. It is so
Read More

What is a Salesforce implementation partner & do I need one?

So, You’ve ordered your new car as you're fed up with peddling your bike as it’s hard work and way too slow. You’re excited for the delivery day because you have immediate plans to go on that long jou
Read More

Why do I need a CRM system?

ACRM system allows you to manage your customer relationships. After all, CRM does stand for Customer Relationship Management.By helping you to keep your customer contact details up to date, track ever
Read More

How to Improve Your Business With Salesforce CRM

With 96% of companies failing within 10 years business performance is a critical element to long term success. If your company isn’t achieving (or exceeding!) your goals or meeting your clients’ ex...
Read More